If your business is product-based, sooner or later one of your suppliers is bound to deliver damaged goods. Here are six steps you should take when that happens:
1. Take a Picture. As soon as you notice the damage, take several pictures of the damaged items and the container they were delivered in. If your camera has a time-stamp feature, use it. Email a set of the pictures to yourself for safe-keeping. Make sure the pictures are clear and the damage is obvious.